Terms and Conditions

These Terms and Conditions ("Agreement") govern the use of the website www.cellmatestraining.com ("Website") and the sale of online learning courses ("Services") offered by Assemble You Limited, trading as Cellmates Training ("We", "Us", or "Our"). Assemble You Limited is a company registered in England and Wales under company number 13136109, with its registered office at Office 1, Izabella House, 24-26 Regent Place, City Centre, Birmingham, B1 3NJ.
By using the Website or purchasing any Services, you agree to be bound by the following terms. If you do not agree to these terms, you must not use the Website.

1. Definitions
"Account" refers to the credentials and information used by Users to access purchased courses and digital materials.
"User" or "You" refers to any individual accessing the Website or purchasing Services.
"Content" refers to all text, images, video, software, audio, data and other material provided as part of the Services.
"Course Bundle" means a group of courses sold together at a single price.

2. Eligibility
Users must be at least 18 years old to purchase Services from this Website. If under 18, you may only use the Website under the supervision of a parent or legal guardian.
3. Formation of Contract
A contract is formed when you place an order for Services and receive a confirmation email from Us acknowledging acceptance of your order.

4. Payment
Payment All prices displayed on the Website are in USD and inclusive of any applicable taxes, unless otherwise stated. Payment must be made in full at the time of purchase using the methods available on the Website.

5. Delivery of Services
Delivery of Services Access to purchased course(s) or course bundle(s) is typically granted immediately upon successful payment. However, in rare cases, it may take up to 24 hours. If you do not receive access within this timeframe, please contact us at support@assembleyou.com.

6. Licence and Use
We grant you a non-exclusive, non-transferable licence to access and use the purchased course content for your personal, non-commercial use only. You must not reproduce, share, distribute, or modify any content without Our written consent.

7. Intellectual Property
All intellectual property rights in the Website and course materials remain the property of Cellmates Training or its licensors. Nothing in these terms grants you any ownership rights in the Content.

8. Refund Policy
We offer a 30-day refund policy. If you are not satisfied with your purchase, you may request a refund within 30 calendar days from the date of purchase. Refunds will only be issued if less than 25% of the course or course bundle has been completed. To request a refund, please contact support@assembleyou.com.

9. User Accounts
You are responsible for maintaining the confidentiality of your Account details. You must not share your login credentials. We reserve the right to suspend or terminate Accounts that violate these terms.

10. Prohibited Conduct
You must not:
- Use the Website or Services for any unlawful purpose.
- Attempt to gain unauthorised access to any part of the Website.
- Reproduce or exploit any part of the Content for commercial purposes.
- Upload malicious code or interfere with the operation of the Website.

11. Disclaimers
We do not guarantee specific outcomes or results from the use of our Services. The Services are provided "as is" and "as available" without warranties of any kind, express or implied.

12. Limitation of Liability
To the fullest extent permitted by law, We shall not be liable for any indirect, incidental, special, or consequential loss or damage arising out of your use of the Website or Services. Nothing in this Agreement limits liability for death or personal injury caused by negligence or for fraud.

13. Your Responsibility
You are solely responsible for your use of the Services and the outcomes you obtain. We make no guarantees regarding the results of completing any course or course bundle. Results may vary from person to person depending on your individual circumstances and how you engage with the materials.

14. Grant of Rights for Submitted Content
If you submit any content to the Website, including reviews or feedback, you grant Us a worldwide, non-exclusive, royalty-free licence to use, reproduce, adapt, and publish such content for the purpose of operating and promoting our Services. You confirm you have the necessary rights to grant this licence.

15. Force Majeure
We shall not be held liable for any delay or failure to perform Our obligations under this Agreement if such delay or failure results from events beyond Our reasonable control. This includes, but is not limited to, natural disasters, strikes, internet service provider failures, or cyberattacks.

16. Takedown Requests
If you believe that any material on our Website infringes your copyright or intellectual property, please contact Us at support@assembleyou.com. We will promptly investigate and, if appropriate, remove the content within a reasonable time.

17. Customer Support
Support is available via email at support@assembleyou.com or through the Website’s built-in messaging system. We aim to respond to all queries within 2 business days.

18. Technical Disruptions and Service Availability
While we strive to ensure the Website and Services are accessible at all times, we cannot guarantee uninterrupted availability. Temporary disruptions may occur due to maintenance, technical issues, or circumstances beyond our control. We are not liable for any delay, suspension, or interruption of access to the Website or Services resulting from such issues, and no refunds will be issued for downtime unless otherwise required by law.

19. Amendments
We reserve the right to update these Terms and Conditions at any time. Continued use of the Website after changes are posted constitutes your acceptance of the amended terms.

20. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Contact
For any questions about these Terms and Conditions, please contact us at:
support@assembleyou.com
Office 1, Izabella House, 24-26 Regent Place, City Centre, Birmingham, B1 3NJ
Copyright © 2025

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